Buffering/Freezing/Errors

This is a post that's designed to try help people who experience buffering or other issues while using any addon.
It's a good idea to read it even if you don't have issues just in case you experience them in the future or if you are new to your box and using it.
It would also help if people could direct others to this doc if you see others having issues.
So if you find that a link won't play or a link pauses and starts (buffering).
First thing to do is:
1)Turn off your box.
2)Unplug your modem. After 1 minute plug in your modem again.
3)Wait another 2 minutes then plug in your box again. When it boots up wait another 30 seconds for the connection to establish. Then try to use your box as normal.
If you still have issues then: On the main menu click on 'Programs', then Click on 'JarvisBox SpeedTest'
This will test your download speed and could take a little time if your speed is particularly slow. When it finishes take a photo of the results on the screen and use this to post later if any of these steps don't help your issue.
What the results tell you:
If it's less than 8-10mb you should avoid playing any link marked as 'HD' as you need a minimum of 8-10mb speed to play hd. So in this instance stick to non HD links.
If it's less than 3mb then you will struggle to find any links that will play smoothly all the way through. You need a minimum of 3mb to play any link.
If the speed test won't run then you are not connected to your internet or else your internet is down.
You may need 2 or 3 speed tests to get an accurate picture of how consistent the speed is.
If the second speed test is sufficient then you should have a better experience. If you're still experiencing issues even with a speed higher than 10mb then the issue is most likely related to the specific link you're using. Try using different links and get used to the ones that play better for you.
If the second speed test is still poor then you have a few more options.
If your speed is lower than you are paying your internet service provider for then you should call them as they can possibly fix it at a click of a button if you ask them to 'reset your line'.
Try connecting your box to your modem using an Ethernet cable as you'll get better results wired.
Wifi extenders/boosters/plugs will improve your signal and speed test results.
There will be very rare occasions when it's an issue that isn't quite obvious and this would normally be a temporary thing if an addon is having issues, so in that case just use one of the other addons for that particular evening and try your preferred addon the next day.
Speedtest results will vary on your box when compared to other devices because typically you test your speed on your phone while sitting on your sofa whereas your box is most likely in a corner, closely surrounded by electrical devices and electrical current.

My Box Thinks It's 1970

If your box seems to have travelled back in time to the 60's, 70's etc this can be a little confusing for you and your box.

 

The issue is a bad internet connection between your box and your modem.

 

If your internet is down it will correct itself when the internet is back up but if your internet is ok then follow these steps to correct it. 

 

1)Turn off your box.

2)Unplug your modem. After 1 minute plug in your modem again.
3)Wait another 2 minutes then plug in your box again. When it boots up wait another 30 seconds for the connection to establish and normality should have resumed.

Create Your Own Shortcuts

Here is the steps to add your own shortcuts to the front screen on your box.

ARNU MACH 8/Mach 10/Mach 10 64Bit:
Go the the system menu on the right of the screen and navigate down to settings and click it.
Then click on 'Skin' and click on 'Home Shelf Media Customizer'.
Then you can navigate along the different menus and click on whichever shortcut you would like to change, A box will appear with the list of Addons you can choose as the replacement.
Jarvis M8 and Jarvis MX and Mini MX
Go to the system menu on the right of the screen and navigate down to settings and click on it.
Then Click on 'Appearance', Next push to the right and click on 'settings' just below where it says 'Skin'.
On the left click on 'Addon Short Cuts', the push over to the right and as you scroll down you will see each section of the main menu has a number of changeable short cuts. To change a short cut click on it and a box will appear allowing you to choose an Addon to replace that short cut with.

Connecting To The Internet

 
Getting connected to the internet is the first thing you need to do and instructions are included with your box but this will help just in case you've lost the instructions.
Connecting wired is the most stable way and gives you the best possible speed from your router. To connect wired is the same procedure with all our boxes:
Connect an Ethernet cable to your router and the other end to your box. Then plug in your box as the box checks to see if there is a cable connected when it is booting up. If the box is powered on before you connect the Ethernet cable then reboot the box (unplug it and plug back in) after you have connected the cable. When it boots up again it will detect the cable and start using the internet connection.
Connecting via wifi differs depending on the box you own:
Jarvis MX:
On the main screen navigate to 'Programs' and click on it. Next click on 'System Settings' then click on 'Network', now select 'New Connection' and you should see your internet appear in the list on screen. Click on your internet and a keyboard will appear on the tv screen. Use the remote to navigate around the keyboard, pressing each leter in your password followed by 'Done'. Once you have not made any spelling mistakes or used lower case instead of upper case etc the your box will connect. This can take up to a minute to establish a connection.
Jarvis M8/ JarvisBox 64/ Mini Mx:
On the main screen navigate to 'System' and below that click on 'OpenELEC'. On the left side of the screen go to 'Network' and ensure that where it says 'Wireless Networks' that the 'Active' light is turned on. If it is off you can turn it on by clicking it.
Next go to 'Connections' on the left side of the screen and you should see your internet appear in the list on screen. Click on your internet and a keyboard will appear on the tv screen. Use the remote to navigate around the keyboard, pressing each leter in your password followed by 'Done'. Once you have not made any spelling mistakes or used lower case instead of upper case etc the your box will connect. This can take up to a minute to establish a connection.
Arnu Mach 8/ Mach 10/Mach 10 64Bit Pure Linux:
There are 4 coloured buttons close to the top of the remote. Press the green button and you will see the wireless setup screen. In there click on 'Add' and you should see your internet appear in the list on screen. Click on your internet and a keyboard will appear on the tv screen. Use the remote to navigate around the keyboard, pressing each leter in your password followed by 'Done'. Once you have not made any spelling mistakes or used lower case instead of upper case etc the your box will connect. This can take up to a minute to establish a connection.
Jarvisbox x96
On the main screen navigate to 'Programs' and click on it. Then look for 'LibreELEC Configuration’. On the left side of the screen go to 'Network' and ensure that where it says 'Wireless Networks' that the 'Active' light is turned on. If it is off you can turn it on by clicking it.
Next go to 'Connections' on the left side of the screen and you should see your internet appear in the list on screen. Click on your internet and a keyboard will appear on the tv screen. Use the remote to navigate around the keyboard, pressing each leter in your password followed by 'Done'. Once you have not made any spelling mistakes or used lower case instead of upper case etc the your box will connect. This can take up to a minute to establish a connection.
After you are connected if you experience stop/start playback the look at the 'Files' section of the Jarvisbox Owners group page on Facebook and read the file called 'Things not playing right or Buffering'.

How to Clear Cache

More and more people are asking me how to "Clear the Cache"It doesn't actually need to be done too often and the jury is out on wheter it needs to be donw at all but some people seem to think it does so I'm posting this as it can do no harm anway.

 

The thought behind clearing the cache is that over time the box can become laggy and a little slow due to small pieces of info that the box holds on to in order to help it load pages quicker.

 

If you would like to try it then this is the best way to do it. 

 

In the list of Program addons open                JarvisBox Maintenance 

 

and in this screen you should click on

1) Delete Cache

2) Delete Packages

3) Delete Thumbnails 

 

When all three are done then power off the box and power back on. 

Screen too Big or Small

If you find that the screen looks too big or too small for your tv then you can manually alter it. 

 

Go to Settings/System/Video Calibration and follow the onscreen guide.